broken xbox
Since this is a well-documented problem, Microsoft will replace your Xbox One if you send it in. You can contact Microsoft for repairs 1-800-4-MYXBOX.
Can I get money for my broken Xbox? Can I sell my Xbox One if it’s broken? Yes, you can. You won’t get as much for it, but you can still sell your Xbox One for cash if it won’t read discs or connect to Wi-Fi, as well as a variety of other fundamental faults.
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