Is had taken correct?
Both are correct grammar. “Had taken” = Past perfect tense. Refers to a time earlier than some other event, both of which were before now. It makes it clear that one event happened before another in the past.
Have taken or had taken? It is in the past tense, “have taken” is correct. Since they are talking in the present tense (the conversation is taking place NOW) it is correct to say “have taken.
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