If you decide that an item that isn’t the right fit for you, we invite you to visit your returns page to process a return request. To learn more about our refund options please check out this FAQ. All returns must be postmarked within 14 days from the date of delivery of an item.
Are returns on thredUP free?
thredUP credit: We’ll give you a free return shipping label and your refund will be in non-cashoutable thredUP credits. These credits cannot be converted or refunded to your original form of payment once the refund is processed.
How do I return a thredUP box?
The ThredUP Return Policy for Goody Boxes
Pack the item you want to return.Place the shipping label on the box.Drop off your parcel at FedEx or USPS.
How long do you have to return thredUP?
thredUP only accepts returns for items that are within our 14 day return timeframe and still in their original listing condition.
Does thredUP pay for return shipping?
Creating a Return
Refund OptionsthredUP has three different refund options available:thredUP credit: We’ll give you a free return shipping label and your refund will be in no
Is thredUP restocking fee per item?
Because every item we sell is unique, when it’s returned to us it must go through the same rigorous quality inspection and acceptance process that it went through the first time in order for it to be re-listed. To alleviate some of these costs, returned items are subject to a small $1.99 restocking fee.
Can I use a Priority Mail box for ThredUP?
Boxes are mailed via USPS Priority Mail and usually arrive within 2-5 business days. ThredUP is a swap, so before receiving another box, you must post a box that you have available. After signing up, ThredUP sends you a supply of USPS Priority boxes to begin filling and posting.
What does ThredUP do with rejected clothes?
Any unaccepted items (the things thredUP wouldn’t be able to sell on-site) are shipped back to you (for $10.99) or responsibly recycled, according to the company.
Why do ThredUP clothes smell?
Usually, vintage clothing has that “old lady smell.” It seems to be a combination of a musty smell and too much fabric softener. That thrift store smell can also come from moth balls or perfume, too. Or, it can be a combination of all of them.
Can I return an item on Poshmark?
You can return items from Poshmark, but only if the item you ordered never arrives, or doesn’t match the product description. This means that you can’t ask for a refund if the item doesn’t fit, if it arrives late, or if you just don’t want it anymore.
How do I get ThredUP to ship to Canada?
No, ThredUP does not ship to Canada, but I’ve designed a process for getting any ThredUP order shipped to Canada with zero headaches. It involves using a package forwarder: a warehouse in the United States that will accept your ThredUP order and forward it on to you in Canada.
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